Q: Why do I get a connection timeout error while trying to join someone's screen?

${color}[#676767]( When joining someone's screen, USE Engine prompts you with the error "the connection has timed out". In this article, you will find useful information about this issue. ) Why do I get this error and how to fix it? This error can be caused by a wide variety of factors, all generally related to your network. It can just be a temporary network interruption or a more specific issue concerning your network configuration. 📶 You are facing a temporary network interruption It is possible that your Internet connection has been interrupted while USE Engine was negotiating the connection between your teammate and you. Please ensure that you are still connected to Internet and tell your teammate to invite you once again. 🔑 You are using USE Engine behind a proxy In this case, you have to configure some proxy settings in USE Engine: Click on the settings button located at the top-right corner of the app Select Preferences Click on the Network tab Enable proxy configuration by checking the Enable checkbox Fill the Hostname field If your proxy requires authentication, fill the Username and Password fields Restart USE Engine ⛔️ A firewall does block some required ports or you have NAT issues || As a first step, you can try to temporary turn off your operating system's firewall and see if it does solve the problem. Then turn it on again and add rules to it, as explained below. When a peer connecti

Q: What is USE Together?

USE Together is a pair programming and team collaboration tool that lets you invite people on your screen. You're all in control and participants can interact with your apps as if you were all at the same desk. In fact, it's way better than being at the same desk: each participant get a mouse cursor , making driver/navigator switch a breeze and offering a smooth collaborative experience. With crisp voice chat and built-in low latency streaming of any screen or app, USE Together takes screen sharing to a whole new level. Also, your security and privacy matters a lot to us, that's why when you share your screen, make a call or chat with USE Together, communications are end to end encrypted (meaning no one can see what you're doing, not even us!). Features 🤝 Collaborative screen sharing 🖱 Remote control: multiple mouse cursors ⌨️ Remote control: any keyboard layout 🎙 Crisp voice chat 🌐 Web client 👤 Built-in contact list 📩 Invite people over email or with direct link 🔄 Swap the presenter role 📹 Record the session to re-watch it later on ✂️ Shared clipboard 📂 Share files 💥 Low latency 🤚 Your privacy is respected 👨🏻💻 Available on Windows and macOS Collaborative screen sharing 🤝 With USE Together, yo

Question 1

Why does USE Engine need my permission to control my computer on macOS?

Accepted Answer

||| This article is for older releases of the USE Engine app (2.2.2 and earlier)

${color}[#676767](The first time you launch the USE Engine app on macOS, you will be asked to give your permission to control your computer. Setting this permission is necessary to make USE Engine fully work: if you don't, you will not be able to type on any remote screen and your teammates may experience issues while collaborating with you on your screen.)

Why is it required?

When sharing a screen or an app, USE Engine does sync your inputs with your teammates. The app needs to know when you click your mouse or type on your keyboard so your teammates inputs can be blocked meanwhile. USE Engine also checks for shift, control, command and other modifier keys during this process to avoid conflicts impacting your keyboard state. This process occurs locally, no input data are sent to our servers in any way.

When joining a screen sharing session from the app, it supersedes the default windowing behavior to allow you to send any keyboard combination. Notably, you can send CMD-TAB combos to the remote screen without having your operating system doing it locally.

What if I don't set it?

When sharing a screen or an app, your inputs will not be synchronized with your teammates, leading to a poor collaborative experience. They may also experience iss

Question 2

How to start a session from USE Engine?

Accepted Answer

How to start a session from USE Engine?

|| Who can use this feature? 👤 The presenter, the one who installed USE Engine, can create a session. To start a session in USE Engine, you have two possibilities:

Start a session with a contact from your contact list.

Click on the **Invite user on your screen ** button just next to their name.

Start a session with someone who is not in your contact list.

||| ❗Use this method to invite someone who is not registered to USE Together. You can directly invite your team without asking them to install USE Engine. They don’t have to download USE Together or to be registered.

There are two possibilities to invite your team through a browser. You can easily invite a teammate to join your screen by mail or by link:

Invite a user by email.

You can invite your teammate to join your screen by sending them an email. Then your teammate will receive an email with the session link and will be able to join your session directly from their browser.

Open USE Engine.
Click on the Invite a user by email or link button
Select Invite by email
Enter your teammate email
Click on Send

Invite a user with a link.

You can also invi

Question 3

Why do I get a connection timeout error while trying to join someone's screen?

Accepted Answer

${color}[#676767](When joining someone's screen, USE Engine prompts you with the error "the connection has timed out". In this article, you will find useful information about this issue.)

Why do I get this error and how to fix it?

This error can be caused by a wide variety of factors, all generally related to your network. It can just be a temporary network interruption or a more specific issue concerning your network configuration.

📶 You are facing a temporary network interruption

It is possible that your Internet connection has been interrupted while USE Engine was negotiating the connection between your teammate and you. Please ensure that you are still connected to Internet and tell your teammate to invite you once again.

🔑 You are using USE Engine behind a proxy

In this case, you have to configure some proxy settings in USE Engine:

Click on the settings button located at the top-right corner of the app
Select Preferences
Click on the Network tab
Enable proxy configuration by checking the Enable checkbox
Fill the Hostname field
If your proxy requires authentication, fill the Username and Password fields
Restart USE Engine

⛔️ A firewall does block some required ports or you have NAT issues

|| As a first step, you can try to temporary turn off your operating system's firewall and see if it does solve the problem. Then turn it on again and add rules to it, as explained below.

When a peer connecti

Question 4

What is USE Together?

Accepted Answer

USE Together is a pair programming and team collaboration tool that lets you invite people on your screen. You're all in control and participants can interact with your apps as if you were all at the same desk. In fact, it's way better than being at the same desk: each participant get a mouse cursor, making driver/navigator switch a breeze and offering a smooth collaborative experience.

With crisp voice chat and built-in low latency streaming of any screen or app, USE Together takes screen sharing to a whole new level. Also, your security and privacy matters a lot to us, that's why when you share your screen, make a call or chat with USE Together, communications are end to end encrypted (meaning no one can see what you're doing, not even us!).

Features

🤝 Collaborative screen sharing 🖱 Remote control: multiple mouse cursors ⌨️ Remote control: any keyboard layout 🎙 Crisp voice chat 🌐 Web client 👤 Built-in contact list 📩 Invite people over email or with direct link 🔄 Swap the presenter role 📹 Record the session to re-watch it later on ✂️ Shared clipboard 📂 Share files 💥 Low latency 🤚 Your privacy is respected 👨🏻‍💻 Available on Windows and macOS

Collaborative screen sharing 🤝

With USE Together, yo

Question 5

How to swap who shares their screen?

Accepted Answer

How to swap who shares their screen?

|| During a session, one of your teammates is able to ask for taking the presenter role. If you accept their request, they become himself the new presenter and all the team, including you, are redirected to their session.

Click on the Swap button
Choose what you want to share
Click on Share

Question 6

How to choose what you want to show?

Accepted Answer

How to choose what you want to show?

|| Who can use this feature? 👤 Only the presenter If there are some parts of your screen you don’t want to show, don’t worry! The presenter can actually choose what they want to show and hide what you don’t want to share with your teammates.

During a session, as the presenter, you have many possibilities :

You can share audio only
You can share your entire screen
You can share just one app with your team

Click on the Session tab
Choose what you want to share in the **Sharing ** dropdown menu

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