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We're trying to answer all your frequently asked questions.

Categories

  • Getting started
  • First steps with the USE Engine app
  • Hosting a session
  • FAQ
  • Why does USE Engine need my permission to control my computer on macOS?
    The first time you launch the USE Engine app on macOS, you will be asked to give your permission to control your computer.Very popular
  • Why do I get a connection timeout error while trying to join someone's screen?
    Why do I get this error and how to fix it? This error can be caused by a wide variety of factors, all generally related to your network. It can just be a temporary network interruption or a more specific issue concerning your network configuration. 📶 You are facing a temporary network interruptVery popular
  • How to add the USE Together app to your Slack workspace?
    Add the USE Together app to your Slack workspacePopular
  • Does USE Together provide a low latency experience?
    Is USE Together fast?Some readers
  • What can you do if you don't see your teammates mouse cursors on your screen?
    I don't see my teammates mouse cursors on my screen on USE Together.Some readers
  • How do I cancel my paid subscription?
    With USE Together, you can change the plan you've subscribed to at any time. Downgrading a paid subscription to the free one only requires a few clicks.Some readers
  • How to grab the free GitHub Student Developer Pack offer?
    We're offering a free Premium subscription to all students registered with the GitHub Student Developer Pack!Few readers
  • My JetBrains IDE becomes unresponsive after some time using it with USE Together on macOS
    ${color}[#676767](**This behavior refers to a well-known bug in JetBrains IDEs including IntelliJ, WebStorm, PyCharm, PHPStorm, etc. that occurs when working through remote access apps such as USE Together, macOS VNC or TeamViewer on macOS. JetBrains has officially shipped a fix with their 2020.3 releases. Please follow this guideline to take benefits of the fix:) Go to JetBrains and check the lFew readers
  • How can I reach out to the team?
    Always happy to help or just chat with our users.Few readers
  • Why does the macOS app require some permissions?
    Why and how to set the requires permissions on macOS when using the app.Few readers
  • How can I get my account removed?
    Don't need your USE Together account anymore? Reach out to us, we'll get it removed.Few readers
  • Can I get a refund?
    We don't offer any refund.Few readers
  • USE Engine on Linux troubleshooting
    A list containing common problems encountered by Linux users and the way to solve them.Few readers

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